Frequently Asked Questions

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How does iPostal1 work?
  1. Choose a Location and Plan. Choose a physical address from 3,000+ digital mailbox locations across the U.S. and abroad. Then select the plan that is best for you, depending on how much mail you expect to receive.
  2. Checkout. At checkout, provide your contact information plus credit card or PayPal account.
  3. File Form 1583. After signing up, you will be assigned a personal mailbox number and receive instructions on how to upload the simple, one-page USPS Form 1583 that authorizes your digital mailbox location to receive mail on your behalf. You will also submit two forms of ID. iPostal1 makes this process easy.
  4. Redirect Your Mail. To receive mail at your new address, file a Temporary Change of Address form with the USPS and/or notify senders directly.

    Now you can:

  • View and Manage Your Mail from Anywhere 24/7. See your mail as soon as it is received. Use our free app or any computer to view an image of the outside of each mail item you receive. With a click or tap, tell your mail center what you want to do with each item: forward, scan, schedule a pickup, discard, or shred.
  • Receive Mail & Packages from Any Carrier. Because every iPostal digital mailbox address is a real street address, not a standard postal box, you can receive mail and packages not only from the USPS, but also from FedEx, UPS and other carriers.
  • Add Locations with Just a Click. It's fast and easy to add additional address locations for business or personal use. Manage mail for all locations from one login.

iPostal1 Explained. Watch Now!

Where does my mail go?
All mail and packages are received, stored and processed at the address you choose when you sign up. You must, of course, inform your senders of your new address and/or file a Temporary Change of Address form with your local post office. Most locations are professional retail pack and ship stores or business coworking centers in professional office buildings. All our locations are approved by the USPS as a Commercial Mail Receiving Agency (CMRA).
When can you start accepting mail or packages for me?
Your Mail Center will begin to accept your mail or packages upon receiving and approving your completed USPS required documentation. Prior to this time your mail and packages are subject to be returned to sender in accordance with USPS guidelines.
Can I use this address to register my business, get a driver's license, or get insurance?
Yes, we have had thousands of customers who have used our service to register their businesses or for their DMV needs. The vast majority of states permit this, but the laws vary by state and change periodically, so please check the local laws to determine what's permissible.
Can I pick up my mail?

Yes. For the best service, we recommend that you log in to the iPostal1 app to schedule a pickup. You may pick up mail at your address location during business hours. Some locations charge a small fee for pick up.

How do I sign up?

Select an address from our network of locations and select a digital mailbox plan. Then provide your address and payment information. We make it easy to upload your Form 1583 (required by the USPS), and the two necessary forms ID needed to begin using your new iPostal1 address.

Can I add my spouse's name?

Yes. You may add up to 5 additional names to one account, including a spouse.

A spouse can be added by providing a completed and notarized Form 1583 - separate from the primary recipient's Form 1583. A Form Assistant, located in your digital mailbox account, will walk you through filling out the Form correctly - and allow you to do the same for a spouse you'd like added to the account. At the end of the Form Assistant steps, you will be provided with two separate Form 1583s to notarize and submit along with copies of two IDs for each individual.

Can I have more than one business with my mailbox?
No. The USPS only allows one business name per mailbox account.
How does iPostal1 work?
  1. Choose a Location and Plan. Choose a physical address from 3,000+ digital mailbox locations across the U.S. and abroad. Then select the plan that is best for you, depending on how much mail you expect to receive.
  2. Checkout. At checkout, provide your contact information plus credit card or PayPal account.
  3. File Form 1583. After signing up, you will be assigned a personal mailbox number and receive instructions on how to upload the simple, one-page USPS Form 1583 that authorizes your digital mailbox location to receive mail on your behalf. You will also submit two forms of ID. iPostal1 makes this process easy.
  4. Redirect Your Mail. To receive mail at your new address, file a Temporary Change of Address form with the USPS and/or notify senders directly.

    Now you can:

  • View and Manage Your Mail from Anywhere 24/7. See your mail as soon as it is received. Use our free app or any computer to view an image of the outside of each mail item you receive. With a click or tap, tell your mail center what you want to do with each item: forward, scan, schedule a pickup, discard, or shred.
  • Receive Mail & Packages from Any Carrier. Because every iPostal digital mailbox address is a real street address, not a standard postal box, you can receive mail and packages not only from the USPS, but also from FedEx, UPS and other carriers.
  • Add Locations with Just a Click. It's fast and easy to add additional address locations for business or personal use. Manage mail for all locations from one login.
How do I sign up?
Select an address from our network of locations and select a digital mailbox plan. Then provide your address and payment information. We make it easy to upload your Form 1583 (required by the USPS), and the two necessary forms ID needed to begin using your new iPostal1 address.
What plans do you offer?

iPostal1 offers Virtual Mailing Address plans for personal use only starting at $9.99/month, and Virtual Business Address plans to receive mail under a business name as well as for personal use, starting at $14.99/month.

Each plan has four options, depending on how much mail you expect to receive each month.

We also offer Virtual Office plans that may be used with a business name and for personal use, and come with phone forwarding and fax, starting at $39.99/month.

Get two months free on any plan when you select a Yearly plan.

What is a mail item?
A mail item is anything that arrives in your iPostal1 mailbox: any letter, package, or large envelope is one mail item.
Can I pick up my mail?

Yes. For the best service, we recommend that you log in to the iPostal1 app to schedule a pickup. You may pick up mail at your address location during business hours. Some locations charge a small fee for pick up.

Why is the mailbox monthly fee not the same at all locations?

Roughly 90% of our locations are Standard addresses that start at $9.99/month. However, addresses in prestigious buildings or in locations where costs and demand are higher, may cost more according to the address type: Select +$10; Premium +$20; Prestige +$30.

Is there a minimum contract requirement?
No. You can get an address and pay month to month with no sign up or cancellation fees. You can also save money and choose a yearly plan, paying for 10 months and getting 2 months free. Billing is automatically renewed unless you cancel your plan from your Digital Mailbox or contact iPostal1. Prepaid yearly plans are non-refundable after the first 30 days.
Do you open my mail?
All iPostal1 addresses are approved by the USPS as a Commercial Mail Receiving Agency (CMRA). All your mail is kept secure and confidential. We open your letter mail only if you specifically request us to scan the contents. We only open packages when you request us to take a picture of package content and in order to ensure compliance with shipping regulations.
Can I sign up for multiple addresses?

Yes. You use the 'Add Location' button in your account to quickly add additional mailbox locations that you manage from the same account.

Please note that you will need to file a Form 1583 for each new location.

If you use our online notary service, you will get a discount beginning with the third notarization completed in the same session, and each 1583 and ID will be automatically uploaded to the correct mail center for processing.

When I have a question, do I contact my mail center address or iPostal1?

For specific questions about your mail, you should contact your mail center. For questions about your plan, how things work, or any other kind of help, you should at contact iPostal1.

Is the cost of forwarding mail or packages included in the subscription?

No, the cost of forwarding is not included.

iPostal1 shows real-time shipping prices for any shipment you make by carrier (UPS, FedEx, USPS) and by level of service (overnight, 2-day, ground, etc.), and you choose the shipping that best meets your budget and timing needs.

You can consolidate mail items into one package to save on shipping.

How much will it cost to ship mail or a package?
The cost of shipping varies by the size and weight of the package, destination, carrier, and the shipping option you choose (overnight, two-day, ground, etc.). Each iPostal1 mail center sets its own shipping rates. You will see real-time shipping rates for any mail item, so you can choose the carrier, level of service and price that best meets your needs. For discounted international shipping, please click here.
Are scans included in my digital mailbox plan?
Pictures of the outside of your mail items are included free of charge, up to the monthly limit of the plan that you choose. You may request a scan of the inside content any mail item for a small charge. Scanning bundles are available at discounted prices. For full details on iPostal1 services and pricing, see our Pricing pages. You will find services with fees listed under 'Optional Services'.
How do Content Scan and Shred Bundles work?

If you expect to make multiple content scan and/or mail shred requests, you can save by purchasing bundles of 5, 10, or 20 requests from your iPostal1 account.

A request covers 10 pages. If you exceed 10 pages, it will be counted as a second request.

Bundles have no usage time limit, but any unused scan/shreds will be non-refundable if you cancel mailbox service before using them up.

Why do I have to pay extra for services such as scanning mail content or picking up mail?
For as low as $9.99 per month, you get all the benefits of viewing and managing your mail with an app from wherever you find yourself. This is a great value (more convenience and more features for a lot less than renting a PO Box). We keep your monthly cost low by charging for services only when you request them. This way you only pay for what you use.
How can I view past payments?

On iPostal1.com:

  1. Log in to your .
  2. Click Reports in the sidebar. You can view past payments listed under Order History.
What do you do with junk mail?
Most iPostal1 locations will carefully sort out and recycle or discard all junk mail, such as flyers, circulars, advertising, and catalogs that are classified by the USPS as Standard Mail. When junk mail is discarded, it does not count toward your items per month received.
Can more than one person share a mailbox?

Yes. You may add up to 5 additional names to one account. Wirth a Virtual Business Address or Virtual Office plan, you can also add a business name.

A spouse and minor children are added at the time you complete the Form Assistant. The Form Assistant is available in your digital mailbox account. Any other individual needing to be added to the account will need to provide a notarized Form 1583 and copies of 2 acceptable IDs.

Can I receive a fax at my mail center address?
Yes, you can receive a fax at your iPostal1 mail center. Your name and mailbox number should appear clearly on the fax cover sheet. There may be a small charge at your address location.
When can you start accepting mail or packages for me?
Your Mail Center will begin to accept your mail or packages upon receiving and approving your completed USPS required documentation. Prior to this time your mail and packages are subject to be returned to sender in accordance with USPS guidelines.
How do I sign up?
Select an address from our network of locations and select a digital mailbox plan. Then provide your address and payment information. We make it easy to upload your Form 1583 (required by the USPS), and the two necessary forms ID needed to begin using your new iPostal1 address.
When I sign up for an iPostal1 mailing address, do I have to provide my current address?
You will have to provide a current address that matches your photo ID to complete USPS Form 1583.
Should I file a Temporary Change of Address form with my post office?
You can file a Temporary Change of Address form with your local post office in order to have your 1st Class mail forwarded to your Digital Mailbox mailing address. A Temporary Change of Address is good for 6 months and may be renewed for an additional 6 months. We do not recommend filing a Permanent Change of Address form with the USPS.
Which credit cards do you accept?
We accept American Express, Visa, MasterCard, and Discover. You can also use PayPal.
How does renewal work?
Renewal is automatic, whether you have a monthly or a yearly plan. You can stop automatic renewal by cancelling your subscription any time before the next billing date.
Can I cancel my plan?

You may cancel your service at any time prior to the next billing date to prevent automatic renewal.

On iPostal1.com:

  1. Login in to your
  2. Click Mailbox Settings in the sidebar.
  3. Click Cancel Mailbox under General Settings.

In the iPostal1 app:

  1. Open the iPostal1 app.
  2. Tap the Menu icon at the top left of the screen to open sidebar.
  3. Tap Account Settings below your mailbox address.
  4. Select Delete Location.
Is there a minimum contract requirement?
No. You can get an address and pay month to month with no sign up or cancellation fees. You can also save money and choose a yearly plan, paying for 10 months and getting 2 months free. Billing is automatically renewed unless you cancel your plan from your Digital Mailbox or contact iPostal1. Prepaid yearly plans are non-refundable after the first 30 days.
Can I change my plan?

Yes, you may change your monthly plan at any time, effective the next billing period. However, you may not change from a yearly plan to a monthly plan until the yearly billing period ends.

Yearly plans can be upgraded to another yearly plan that allows for more mail items per month.

What is your refund policy?
You may receive a full refund of the mailbox rental fee within the first 30 days if you did not use your account to receive mail or for any other purpose. If you qualify, you must contact iPostal1 to request a refund.
Will I get a mailbox number?
You will get a unique mailbox number once you sign up. The mailbox number is computer generated. You cannot choose your own mailbox number at this time.
When can you start accepting mail or packages for me?
Your Mail Center will begin to accept your mail or packages upon receiving and approving your completed USPS required documentation. Prior to this time your mail and packages are subject to be returned to sender in accordance with USPS guidelines.
Can I add my spouse's name?

Yes. You may add up to 5 additional names to one account, including a spouse.

A spouse can be added by providing a completed and notarized Form 1583 - separate from the primary recipient's Form 1583. A Form Assistant, located in your digital mailbox account, will walk you through filling out the Form correctly - and allow you to do the same for a spouse you'd like added to the account. At the end of the Form Assistant steps, you will be provided with two separate Form 1583s to notarize and submit along with copies of two IDs for each individual.

Can I add another business name to my account?
No, according to the USPS requirements, you can only have one business name per account. If you have a second business, you can easily create a second account by clicking on Add a Location from your first digital mailbox account. You can even add a second mailbox at the same address.
How do I sign up for multiple addresses?

You may use the 'Add Location' button in your account to quickly add additional mailbox locations that you manage from the same account.

Please note that you will need to file a USPS Form 1583 for each new location.

If you use our online notary service, you will get a discount beginning with the third notarization completed in the same session, and each 1583 and ID will be automatically uploaded to the correct mail center for processing.

When I cancel my mailbox with iPostal1, can I fill out a change of address form with my local post office to send mail to another address?
If you filed a Temporary Change of Address form with your Post Office, you can easily cancel the Temp address change, and file a new one. However, if you filed a Permanent Change of Address, you will need to inform your senders individually that your address has changed.
Where does the mail go?
All mail and packages are received, stored and processed at the address you choose when you sign up. You must, of course, inform your senders of your new address and/or file a Temporary Change of Address form with your local post office. Most locations are professional retail pack and ship stores or business coworking centers in professional office buildings. All our locations are approved by the USPS as a Commercial Mail Receiving Agency (CMRA).
Are your location locations real brick and mortar locations?
Yes, all the addresses you see listed on our website are real brick and mortar locations with real street addresses and professional staff to service your mailing needs. Most locations are professional retail pack and ship stores, along with coworking business centers in professional office buildings.
How is an address with iPostal1 different from a PO Box?

iPostal1 addresses are real physical street addresses at professionally staffed, secure, and full-service mail centers, which can receive mail and packages from any carrier, including UPS and FedEx.

With a PO Box, only USPS deliveries are accepted. You cannot use a PO box to register a business or to manage your mail digitally with 24/7 access from anywhere.

Can I use this address to register my business, get a driver's license, or get insurance?
Yes, we have had thousands of customers who have used our service to register their businesses or for their DMV needs. The vast majority of states permit this, but the laws vary by state and change periodically, so please check the local laws to determine what's permissible.
When I sign up for an iPostal1 mailing address, do I have to provide my current address?
You will have to provide a current address that matches your photo ID to complete USPS Form 1583.
Will I get a mailbox number?
You will get a unique mailbox number once you sign up. The mailbox number is computer generated. You cannot choose your mailbox number at this time.
What will my address look like?
Addresses vary by location. Your personal mailbox number will most often appear on the same line as the street address. Some locations are suite addresses. Sample address:

Your Name or Company Name
123 Main Street #1001
Philadelphia, PA 123451
How does my mail get to my iPostal1 address?
You need to inform your contacts of your new address. You may also want to file a Temporary Change of Address form with your local post office. They will forward all 1st Class mail to your new address for 6 months at no charge. This can often be renewed for another 6 months. We do not recommend filing a Permanent Change of Address form with the USPS.
Should I file a Temporary Change of Address form with my post office?
You can file a Temporary Change of Address form with your local post office in order to have your 1st Class mail forwarded to your Digital Mailbox mailing address. A Temporary Change of Address is good for 6 months and may be renewed for another 6 months.
Can I use my mailing address as a permanent address?

Yes, you can use your address for all your ongoing mailing needs.

However, if you file a Permanent Change of Address Form with the USPS, they will not forward mail from your iPostal1 mailing address to a new address later.

Therefore, we recommend that you file a Temporary Change of Address form.

How will I know if mail or packages have arrived at my address?
You will receive alerts via push notification to your phone or email whenever a new mail item has been received.
Can I change my address if a new iPostal1 location opens closer to me?
Yes, you will be able to request for your account to be transferred. Please note when you change your address, you we will need to provide an updated notarized USPS Form 1583.
When I cancel my mailbox with iPostal1, can I fill out a change of address form with my local post office to send mail to another address?
If you have filed a Temporary Change of Address form with your Post Office, you can easily cancel the temporary address change and file a new one. However, if you have filed a Permanent Change of Address form, you will need to inform your senders individually that your address has changed.
Can I sign up for multiple addresses?

Yes. You use the 'Add Location' button in your account to quickly add additional mailbox locations that you manage from the same account.

Please note that you will need to file a Form 1583 for each new location.

If you use our online notary service, you will get a discount beginning with the third notarization completed in the same session, and each 1583 and ID will be automatically uploaded to the correct mail center for processing.

Can I receive a fax at my mail center address?
Yes, you can receive a fax at your iPostal1 mail center. Your name and mailbox number should appear clearly on the fax cover sheet. There may be a small charge at your address location.
Can I pick up my mail?

Yes. For the best service, we recommend that you log in to the iPostal1 app to schedule a pickup. You may pick up mail at your address location during business hours. Some locations charge a small fee for pick up.

Is there a charge for picking up mail?
Some locations charge a small fee for picking up letters and/or packages.
Why do I have to pay to pick up my mail?

Since digital mailboxes are not self-service like physical mailboxes, some mail centers charge a nominal fee for processing and retrieving your mail when you come in to pick it up

Can I authorize someone else to pick up my mail?
Yes, you would need to add the individual to your account. Otherwise, you will need to contact your mail center to determine if they will allow someone else to pick up your mail items.
How long can I hold mail or packages in my mailboxes?

You receive 30 days free storage for all letters, magazines, letter packs, and small to medium-size packages.

  • Packages that exceed 1,728 cubic inches (equivalent to 12" x 12" x 12") are given 10 days free storage.
  • Packages that exceed 4,895 cubic inches (equivalent to 24" x 17" x 12") are given 5 days free storage.

Once free storage days are exceeded, letters and flat mail are charged $1.10/item per month, and packages are charged $1.10/pound* per every 5, 10, or 30 days, according to the storage time frame allotted to the package. To avoid storage charges, recycle, shred, forward, or pick up mail items.

*Greater of actual weight or dimensional weight.

Who receives my mail? How is it different than a PO Box?
All addresses are professionally-staffed, secure, full-service locations able to receive your mail and packages. Your location is a real street address that can receive packages from UPS, FedEx, DHL and USPS, as well as magazines and mail. With a PO Box, only USPS deliveries are accepted, and you don't get any of the benefits of having your own Digital Mailbox, with 24/7 access to your mail from anywhere.
What will my address look like?

Addresses vary by location. Your personal mailbox number will most often appear on the same line as the street address. Some locations are suite addresses. You cannot choose your own box number.

Sample address:

Your Name or Company Name
400 Rella Blvd. Suite 123
Montebello, NY 10901

When can you start accepting mail or packages for me?
We can accept mail or packages as soon as you create an account. However, you cannot access your mail until you submit a signed Form 1583 and two forms of ID.
How will I know if mail or packages arrived at my address?
You will receive alerts via push notification to your phone or email whenever something has been received.
Should I file a temporary change of address form with my post office?
You can file a Temporary Change of Address form with your local post office in order to have your 1st Class mail forwarded to your Digital Mailbox mailing address. A Temporary Change of Address is good for 6 months and may be renewed for another 6 months.
Can I use my mailing address as a permanent address?

Yes, you can use your address for all your ongoing mailing needs.

However, if you file a Permanent Change of Address Form with the USPS, they will not forward mail from your iPostal1 mailing address to a new address later.

Therefore, we recommend that you file a Temporary Change of Address form.

What do you do with junk mail?
We carefully sort out and recycle or discard all junk mail such as flyers, circulars, advertising, and catalogs, classified by the USPS as 'Standard Mail.' Junk mail does not count toward your items per month received.
Which credit cards do you accept?
We accept American Express, Visa, MasterCard or Discover.
Can more than one person share a mailbox?

Yes. You may add up to 5 additional names to one account. Wirth a Virtual Business Address or Virtual Office plan, you can also add a business name.

A spouse and minor children are added at the time you complete the Form Assistant. The Form Assistant is available in your digital mailbox account. Any other individual needing to be added to the account will need to provide a notarized Form 1583 and copies of 2 acceptable IDs.

Can I open more than one mailbox?
Yes. Click the 'Add Location' button in your online mailbox. Choose from over 3,000 locations. View and manage all your mailbox locations from one login.
Can I cancel my plan?
You may cancel your service at any time prior to the next billing date to prevent automatic renewal. To do so, look under Account > Manage in your online mailbox or under Settings in the app.
What is your refund policy?
You may receive a full refund for the mailbox rental fee within the first 30 days if you did not use your account to receive mail or for any other purpose. If you qualify, you must contact iPostal1 to request a refund.
Can I change my plan?

Yes, you may change your monthly plan at any time, effective the next billing period. However, you may not change from a yearly plan to a monthly plan until the yearly billing period ends.

Yearly plans can be upgraded to another yearly plan that allows for more mail items per month.

Can I get deep discounts on international shipping?
Yes, you can save up to 80% on international shipping from the U.S. with locations listed on our International Shipping Locations page.
What is Form 1583? Why is it necessary?

The United States Postal Service (USPS) requires Form 1583 to verify the identity of the postal mailbox renter and to authorize the Commercial Mail Receiving Agency (CMRA) to receive mail on behalf of the postal mailbox renter.

A CMRA needs to have a properly signed and notarized Form 1583 and two forms of ID to give you access to or request tasks for your mail.

Can I file Form 1583 if I don't have a U.S. address?
Yes, you can and must file USPS form 1583, even if you don't have a U.S. address. You'll be required to notarize Form 1583 using an online notary service.
Which ID's can I provide for Form 1583?

Two forms of identification are required, a Photo ID and a Proof of Address Document.

The Photo ID must have a clear photograph of the mail recipient.

Acceptable Photo IDs include:
  • Valid U.S. state driver's license
  • Valid U.S. state non-driver ID
  • Any ID issued by U.S. Citizenship and Immigration Services
  • Tribal ID
  • U.S. passport
  • Foreign passport
  • University ID
  • Matricula Consular card (Mexico)
  • NEXUS card (Canada)
Acceptable Proof of Address Documents include:
  • Current lease
  • Mortgage or deed of trust
  • Voter or vehicle registration card
  • Home or vehicle insurance policy
UNACCEPTABLE IDs include:
  • Social Security cards
  • Credit cards
  • Birth certificates
Do I have to get the Form 1583 notarized?

Yes. The USPS requires that the Form 1583 be notarized. Many mail centers allow you to sign the form in their presence, in which case notarization may not be required. To notarize your form, you may use our online notary service, or you can print the form and take it to a local notary. Please note: Customers living outside of the U.S. who sign up for a U.S. mailing address are required to use our online notary service.

Why do I have to get Form 1583 notarized?

The USPS requires notarization of Form 1583 to avoid identity fraud. Many mail centers allow you to sign the form in person in their presence, where the staff can view your IDs and verify your identity, so notarization may not be required.

What is a Notary Public?
A Notary Public is someone with legal authority to witness and certify a signature. Lawyers, accountants and local banks often provide notary service, sometimes at no cost. For your convenience, iPostal1 offers an online notary service for a one-time fee of $25, with a substantial discount for additional notarizations during the same session.
What is the cost of the online notary service?

The online notary service through iPostal1 charges $25 for a single notarization.

We offer this service as a convenience and for those who do not have easy access to a Notary Public nearby. Note: Customers living outside the U.S. who sign up for a U.S. address MUST use this online notary service.

If you sign up for more than one iPostal1 address, you can request a session to notarize forms for all mailboxes in the SAME notary session. The discounted cost is $25 for the first form, and $5 for each remaining form in the same session. After signing up at all your locations, please contact iPostal1 Customer Service for instructions on how to schedule an online notary session for multiple locations and get the discount.

How do I send the 1583 form and ID to you?

You can either use the convenient online notary service to automatically send Form 1583 and IDs to your mail center or you can use your digital mailbox to download, scan and upload them to the mail center.

Alternatively, many mail centers allow you to bring your IDs and Form 1583 to sign in their presence, in which case notarization may not be required. Fax is not allowed.

Do I have to go to the Post Office to fill out the form 1583?
No. Once you sign up, you can download the Form 1583 already filled in with your address information. You just need to sign, notarize and upload it back to your mail center with two forms of ID. We even offer an online notary so you can get this done from the comfort of your home for a fee of just $25.
If I live near my iPostal1 mail address location, can I file the Form 1583 in person there?
In most cases, yes. If you live near your mail center, and they provide this service, you can print out the Form 1583 provided by iPostal1 and sign it there. We recommend checking with your location first. Remember to bring two proper forms of ID. Your mail center can complete your form. Notarization can usually be done by the mail center or may not be required.
For a family, how many 1583 forms need to be filled out?
Adult children (age 18 and older) must provide their own signed and notarized Form 1583 and 2 forms of ID. Spouses also require their own form per new regulations.
I don't have a company. What should I write in the Form 1583?
You do not need a company name to complete the Form 1583. You may leave the company information field blank on Form 1583.
How long does it take to process my 1583 form?

The Form 1583 is reviewed and accepted after all documents are in proper order. Once accepted, allow 1 to 3 days for the Form 1583 to be approved by your mailbox location.

If you have any questions about the status of your Form 1583 after it has been accepted, please contact your mail center directly. You will find their contact information at the bottom of your confirmation e-mail.

Can I use the same 1583 form for multiple locations?
No. You must file a new 1583 form for each mailbox location you open. A discount is available when using the online notary service for multiple locations - please contact iPostal1 Customer Service for more information.
Why is my name on the Form 1583 if I opened a digital mailbox account for my business?
The USPS requires a responsible party on each mailbox that is opened/rented. Your name will be kept confidential and known only for internal use by your mail center and the USPS. You will be able to receive mail in your company name, and optionally using your personal name if you choose to.
Can I add another business name to my account?
No, according to the USPS requirements, you can only have one business name per account. If you have a second business, you can easily create a second account by clicking on the Add a Location button from your first digital mailbox account. You can even add a second mailbox at the same address.
Does the form 1583 change my mailing address?

No. The Form 1583 only gives permission to your mail center to receive mail on your behalf.

To receive mail at your iPostal1 address, you must file a Temporary Change of Address form with the USPS to forward 1st Class mail to your iPostal1 address or notify your senders of your iPostal1 address.

How do you ship my packages?
Mail address locations utilize a variety of carriers, including UPS, FedEx, DHL and USPS. You may choose any carrier and level of service offered by your location to forward you mail or packages that best meets your budget and timing needs.
How often will you send me my mail?

You decide how frequently your packages or mail are sent. Options include upon request, weekly, bi-weekly, and monthly. You can change your shipping frequency or forwarding address at any time, right from your digital mailbox.

On iPostal1.com:

  1. Login in to your
  2. Click Mailbox Settings in the sidebar.
  3. Select a shipping frequency from the dropdown menu under Autoship Options

Note: Your forwarding address can be changed in Account Settings > Shipping Addresses by choosing another address to be the primary shipping address.

In the iPostal1 app:

  1. Open the iPostal1 app.
  2. Tap the Menu icon at the top left of the screen to open sidebar.
  3. Tap Account Settings below your mailbox address
  4. Tap Mailbox Configuration
  5. Select a shipping frequency
Can I consolidate letters or packages before forwarding?

Yes, you can consolidate letters and/or packages before forwarding to save on shipping.

The consolidated package will appear in your digital mailbox as a new mail item and you will see real-time shipping prices for each carrier and level of service available.

There is a small charge for package consolidation and packaging materials.

How does 'consolidate and ship' work?

The 'consolidate and ship' is a one-step option that allows the mailroom staff to consolidate all items into one package and ship it to the destination you specify, using shipping options, such as lowest cost, overnight, or 2-day air.

This feature saves time and money; you do not have to create a separate shipment request.

Can I send mail or packages to different addresses?
Yes. We can forward your mail or packages to different addresses, including hotels. When choosing to ship your item, just select the shipping address from your the iPostal1 app or online address book, or enter a new address. You can store as many addresses as you like to make shipping easy.
Can I choose to have packages forwarded via USPS?
Yes. The vast majority of mail center locations offer USPS service.
What is the maximum value of insurance that can be purchased when forwarding a package?
The maximum insurance value you can purchase is $2,500 per package. This is true for both forwarding within the domestic U.S. and internationally.
Are there any items that I cannot ship?

Please see the Do Not Ship List for domestic shipment and export restrictions from and within the U.S.

Hazardous materials that may not be shipped include perfume, alcohol, hair spray, spray paint, and any other flammable or pressurized items.

All packages exported from the U.S. must comply with the iPostal1 Export Policy.

Can I receive packages at mail center locations in the U.S. from another country?
In order to receive packages imported to a U.S. mail center location, you must get expressed written consent from the mail center operator, who will need a description of the items that will be imported. This is to ensure compliance with U.S. import regulations.
How long can I hold mail or packages in my mailboxes?

You receive 30 days free storage for all letters, magazines, letter packs, and small to medium-size packages.

  • Packages that exceed 1,728 cubic inches (equivalent to 12" x 12" x 12") are given 10 days free storage.
  • Packages that exceed 4,895 cubic inches (equivalent to 24" x 17" x 12") are given 5 days free storage.

Once free storage days are exceeded, letters and flat mail are charged $1.10/item per month, and packages are charged $1.10/pound* per every 5, 10, or 30 days, according to the storage time frame allotted to the package. To avoid storage charges, recycle, shred, forward, or pick up mail items.

*Greater of actual weight or dimensional weight.

Who is listed as the sender of forwarded packages?
The sender will be your mailing address location operator.
Will all my mail automatically be forwarded to my mailbox address?

The USPS will forward all 1st Class mail when you file a Change of Address request. We recommend using the Temporary Change of Address form, good for 6 months and renewable, so that you can re-direct forwarding if you need to change mailing address location in the future.

Can I get deep discounts on international shipping from the U.S?
There are a limited number of iPostal1 locations that specialize in deep discounts on international shipping. In fact, you can save up to 80% when you consolidate multiple packages into one box for shipping.
Is the cost of forwarding mail or packages included in the subscription?

No, the cost of forwarding is not included.

iPostal1 shows real-time shipping prices for any shipment you make by carrier (UPS, FedEx, USPS) and by level of service (overnight, 2-day, ground, etc.), and you choose the shipping that best meets your budget and timing needs.

You can consolidate mail items into one package to save on shipping.

What is a Prestige Address?
A prestige address is a location in a commercial office building, usually in a place that provides conference room rental. Choose an iPostal1 office building address to provide your business with a prestigious corporate look.
What is included in a Virtual Office plan?
You receive a mailing address for your business, along with all the features of our Digital Mailbox service. What makes our Virtual Office plans different, is that you also get a phone line with call forwarding and voice mail capabilities, so you can have a business number linked to your mailing address and avoid using your personal phone for business.
Can I get phone and fax with my digital mailbox?

Yes. If you sign up for our Virtual Office plan, you get phone forwarding, voice mail messaging with personal greeting, and dedicated electronic fax placed into your digital mailbox as a PDF. Phone forwarding at iPostal1 addresses outside the U.S. is available on a limited basis.

How does the Virtual Office plan with phone line work?
When you sign up for a Virtual Office plan, you will be able to choose a local or toll-free phone number after you log in to your personal Digital Mailbox. You can have incoming calls to this number forwarded to any phone number. Your forwarding number can easily be changed. You'll have an option to customize how many times the phone will ring before being forwarded to your voicemail. You can set your own voice message or type in the wording for a professional automated message. You'll receive a notification when a voicemail is received. You can easily listen to your voice messages from the iPostal1 app or your iPostal1 online mailbox.
How do I order a phone and fax line?

A phone and fax line are provided when you sign up for a Virtual Office plan. These numbers can be set up directly from your digital mailbox in a matter of minutes.

On iPostal1.com:

If you have a Virtual Office plan, you can add additional phone and fax lines by clicking Phone and Fax Settings in the sidebar.

If you do not have a Virtual Office plan, you can change your plan by clicking mailbox settings in the sidebar, and selecting Change Plan under General Settings.

What does it cost to get phone and fax service?
Virtual Office plans start at $39.99 per month. This includes a real physical street address, complete Digital Mailbox service, phone forwarding, voice mail messaging, and fax line. Competitive rates per call and per fax apply.
Can I call out from my Virtual Office phone line?
No. Your Virtual Office phone line can take incoming calls and messages only.
Can I have more than one business with my mailbox?
No. The USPS only allows one business name per mailbox account.
Does a business account require the USPS Form 1583?
The USPS considers businesses just like personal accounts. Unless a Form 1583 is filed with two forms of proper ID, you will not be able to access your mail. For more information on Form 1583 and acceptable ID's, see FAQ section USPS Form 1583.
Does iPostal1 rent physical office space?
iPostal1 doesn't rent physical office space. However, in our Office Building locations, physical office space is typically available at the location's established hourly rate.
Is my business location a registered agent?
Some address locations are registered agents, but this is not part of our service offering at this time.
Do you offer live answering service?
Yes. Live Call Answering is one of our optional services, and can be added to any plan. You can access this feature from your digital mailbox dashboard. Choose from affordable plans with customizable features starting at $99/month for a local number.
What additional services are provided in Office Building locations?
Because most of our Office Building locations are coworking or executive business centers, they often offer other services such as conference rooms, office space, day desks, live reception or live phone answering services. These services are not part of your iPostal1 plans but may be requested and paid for directly to your location. For details, please see the Features listed by each Office Building location.

iPostal1 Digital Mailbox Plans

Virtual Mailing Address

With digital mailbox for me and my family.

Starting at

$9.99*

per

month

  • Get a real physical street address

  • View and manage your mail and packages from anywhere

  • Prevent mail and package theft

  • Protect your privacy

Click to Learn More

Virtual Business Address

With digital mailbox for my business.

Starting at

$14.99*

per

month

Includes everything in Virtual Mailing Address plus:

  • Get mail in your business name

  • Use it to register your business

  • Upgrade your business image

  • Optional office building address

Click to Learn More

Virtual Office

With digital mailbox plus phone and fax.

Starting at

$39.99*

per

month

Includes everything in Virtual Business Address plus:

  • Local or toll-free phone and fax

  • Call forwarding and voicemail

Click to Learn More

Enterprise

Tailored offering for your company's specific needs.

Custom pricing

Available solutions include:

  • Digital mailroom

  • Software licensing

  • White-label partnerships

Contact Us

* Plan pricing varies by "Standard", "Select", "Premium", or "Prestige" mailbox locations.

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iPostal1 Digital Mailbox Locations

iPostal1 mailbox locations are professionally-staffed and secure. We can receive your mail and packages and then forward, scan, recycle, shred or let you pick them up. Access your digital mailbox using our app or website.

Choose from our network of over 3,000 locations or view only office buildings and workspaces or discounted international forwarding locations to save up to 80% on international shipping from the U.S.



List your Shipping Store, Workspace or Mail Center address on iPostal1

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