Frequently Asked Questions

How do I sign up?
Signing up is simple! Choose an address from our network of locations and choose a digital mailbox plan. Then provide your address and payment information (we accept most credit cards and PayPal). You’ll get your new mailing address right away.

We make it easy to upload Form 1583 (required by the USPS) along with the two necessary forms of ID. Now you can begin sending your mail to your new address or using your address for business.
How does this service work?
From iPostal1.com, you choose a plan and choose a location. After completing signup, you upload Form 1583 (required by the USPS) along with the two necessary forms of ID. Then, you inform your senders of your new mailing address and/or file a Temporary Change of Address form with your local post office.

You will receive an email or phone notification when mail arrives. Use our free app or go online to your personal digital mailbox to see a picture of the outside of your mail item. With just a tap or click, you can forward your package to any address, scan mail content to receive a PDF in your digital inbox, discard or shred unwanted mail, or even deposit a check by mail.

You can consolidate mail items into one package to save on shipping. You will also see real-time shipping prices for a variety of carriers and levels of service. See our Pricing pages for cost details on Optional Services such as content scanning, shredding or check deposit.
What plans do you offer?
All digital mailbox plans include your personal digital mailbox and a real street address for receiving mail and packages, or to use as a business address. With all plans, you can view and manage your postal mail and packages with our free app or login to your personal digital mailbox online.

The Green Plan, available for $9.99/month at most locations, comes with 30 mail items per month inserted into your digital mailbox at no additional charge.

Other plans allow 60, 120, or 240 pieces of mail per month at no additional charge. We also offer Virtual Office plans that come with a phone and fax line, starting at $39.99 per month.

You have the option signup for any plan for a year, paying for 10 months and getting 2 months free.
Can I pick up my mail?
Yes. For best service, we recommend that you log in to the app and tap a button to schedule a pickup. You can pick up mail (during business hours) at the address location that you chose. Some locations charge a small fee for picking up letters and/or packages.
Why is the mailbox monthly fee not the same at all locations?
iPostal1 offers four Address Types: Standard, Select, Premium and Prestige. The mailbox fee varies by Address Type. Roughly 90% of our locations are Standard addresses, starting at $9.99/month for the Green Plan with 30 pieces of mail per month. However, mail centers in locations where costs are higher, demand is stronger, or the mail center is in a prestigious office building, may be Select (+$10), Premium (+$20) or Prestige (+$30) Address Types.
Is there a minimum contract requirement?
No. You can get an address and pay month to month with no sign up or cancellation fees. You can also save money and choose a yearly plan, paying for 10 months and getting 2 months free. Billing is automatically renewed unless you cancel your plan from your Digital Mailbox or contact iPostal1. Prepaid yearly plans are non-refundable after the first 30 days.
What is the difference between the Virtual Mailing Address plan and the Virtual Business Address plan?
Currently, both plans provide the same services at the same cost. An account with a business name is considered a ‘Virtual Business Address’. Otherwise, it is considered a ‘Personal Account’.
Do you open my mail?
All iPostal1 addresses are approved by the USPS as a Commercial Mail Receiving Agency (CMRA). All your mail is kept secure and confidential. We open your letter mail only if you specifically request us to scan the contents. We open packages only when you request us to take a picture of package content, or in order to ensure compliance with international shipping regulations.
Can I sign up for multiple addresses?
Yes. Once you complete your first sign up, you will find an ‘Add Location’ button when you log into your digital mailbox via our website. Use that button to add additional mailbox locations that you can manage all from your one account. You will not have to reinsert your personal or credit card information again.

Please note that you need to file another USPS Form 1583 for each new location. However, if you use our online notary service, you will get a discount on additional notarizations completed during the same session. All 1583’s and ID’s done through our online notary will be automatically uploaded to the correct mail center for processing.
When I have a question, do I contact my mail center address or iPostal1?
iPostal1 is a technology company that creates digital mailbox plans and software to allow you to sign up for a virtual mailing address and view your mail virtually with an app or online. The mail center at the address you sign up for will actually receive and handle your mail.

For specific questions about your mail, you should contact your mail center. Should you have questions about your plan, how things work, or need any other kind of help, iPostal1 looks forward to hearing from you. You can reach iPostal1 at service@ipostal1.com or 845-579-5770.
Is the cost of forwarding mail or packages included in the subscription?
No, the cost of shipping is not included. You will be charged to have your items forwarded. iPostal1 shows real-time shipping prices for any shipment you make by carrier (UPS, FedEx, DHL, USPS) and by level of service (overnight, 2-day, ground, etc.), so you can choose the method of shipment that best meets your budget and timing needs. You can also consolidate mail items into one package to save on shipping.
How much will it cost to ship mail or a package?
The cost of shipping varies by the size and weight of the package, destination, carrier, and the shipping option you choose (overnight, two-day, ground, etc.). Each mail center sets its own shipping rates. You will see real-time shipping rates for any mail item, so you can choose the carrier, level of service and price that best meets your needs. For discounted international shipping, please click here.
Are scans included in my digital mailbox plan?
Pictures of the outside of your mail items are included free of charge, up to the monthly limit of the plan that you choose. You may request a scan of the inside content any mail item for a small charge. Scanning bundles are available at discounted prices. For full details on services and pricing, see our Pricing pages. You will find services with fees listed under ‘Optional Services’.
How do Content Scan and Shred Bundles work?
If you expect to request content multiple scans and/or mail shredding, you can purchase bundles of 5, 10 or 20 in advance to save money. Purchase these bundles directly from your app or online mailbox with just a tap or a click. Scan and shred requests are per envelope and include up to 10 pages. If you exceed 10 pages, you will be charged for a second scan or shred. There is no time limit on use of the scans or shreds you have purchased. However, if you cancel your service before using them all, any balance of unused scans or shreds will be non-refundable.
Why do I have to pay extra for services such as scanning mail content or picking up mail?
For as low as $9.99 per month, you get all the benefits of viewing and managing your mail with an app from wherever you find yourself. This is a great value (more convenience and more features for a lot less than renting a PO Box). We keep your monthly cost low by charging for services only when you request them. This way you only pay for what you use.
What do you do with junk mail?
Most of our locations will carefully sort out and recycle or discard all junk mail, such as flyers, circulars, advertising, and catalogs that are classified by the USPS as Standard Mail. When junk mail is discarded, it does not count toward your items per month received.
Can more than one person share a mailbox?
Yes. You may add up to 4 additional names with a personal mailbox. Make sure to add the additional names in box 12 of Form 1583. Each person added will require their two forms of ID. Adding additional names after 30 days from signup may require an additional fee.

For business use, you may have four personal names associated with one account.
Can I receive a fax at my mail center address?
Yes, you can receive a fax at your mail center. Your name and mailbox number should appear clearly on the fax cover sheet. There may be a small charge at your address location.
How do I sign up?
Signing up is simple! Choose an address from our network of locations and choose a digital mailbox plan. Then provide your address and payment information (we accept most credit cards and PayPal). You’ll get your new mailing address right away.

We make it easy to upload Form 1583 (required by the USPS) along with the two necessary forms of ID. Now you can begin sending your mail to your new address or using your address for business.
When I sign up for an iPostal1 mailing address, do I have to provide my current address?
You will have to provide a current address that matches your photo ID to complete USPS Form 1583.
Should I file a Temporary Change of Address form with my post office?
You can file a Temporary Change of Address form with your local post office in order to have your 1st Class mail forwarded to your Digital Mailbox mailing address. A Temporary Change of Address is good for 6 months and may be renewed for an additional 6 months. We do not recommend filing a Permanent Change of Address form with the USPS.
Which credit cards do you accept?
We accept American Express, Visa, MasterCard, and Discover. You can also use PayPal.
How does renewal work?
Renewal is automatic, whether you have a monthly or a yearly plan. You can stop automatic renewal by cancelling your subscription any time before the next billing date.
Can I cancel my plan?
You may cancel your service at any time prior the next billing date to prevent automatic renewal. To do so, look under Account > Manage in your online mailbox or Account Settings in the iPostal1 app.
Is there a minimum contract requirement?
No. You can get an address and pay month to month with no sign up or cancellation fees. You can also save money with yearly plan, paying for 10 months and getting 2 months free. The prepaid yearly plan is non-refundable after the first 30 days.
Can I change my plan?
Yes. If you have a monthly plan, you may change your plan at any time, effective with the next billing period. You may also change from a monthly plan to a yearly plan, effective with the next billing period. But you may not change from a yearly plan to a monthly plan until the yearly billing period ends. You may upgrade an annual plan to another annual plan with more mail items per month included.
What is your refund policy?
You may receive a full refund of the mailbox rental fee within the first 30 days if you did not use your account to receive mail or for any other purpose. If you qualify, you must contact iPostal1 to request a refund.
Why does your sign-up form ask for a company name for my personal account?
You do not have to input a company name if you are signing up for a personal account. You should skip that field and finish filling out the other information.
Will I get a mailbox number?
You will get a unique mailbox number once you sign up. The mailbox number is computer generated. You cannot choose your own mailbox number at this time.
When can you start accepting mail or packages for me?
You cannot access your mail or pick it up until you submit a signed and motarized USPS Form 1583 and two forms of ID that are approved by your mail center. Mail centers may return your mail or packages after 3 days if you have not submitted to them a proper Form 1583 and necessary ID’s.
Can I add my spouse’s name?
Yes, you can add your spouse to your account. A spouse may be included, along with two ID’s, when you file your USPS Form 1583. To add a spouse later, you will need send in another notarized Form 1583 and a copy of two forms of ID. Once this is done, we will be able to add your spouse’s name to your account. You may have up to five names on a personal account.
Can I add another business name to my account?
No, according to the USPS requirements, you can only have one business name per account. If you have a second business, you can easily create a second account by clicking on Add a Location from your first digital mailbox account. You can even add a second mailbox at the same address.
How do I sign up for multiple addresses?
Once you complete your first sign up, you will find an ‘Add Location’ link in your online mailbox. Use it to add additional mailbox locations that you can manage all from one login. You will not have to reinsert your personal or payment information again.

Please note that you are required to file another USPS Form 1583 for each new location. If you use our convenient online notary service, the first notarization costs $25, but other notarizations completed in the same session cost just $5.00. They will even upload the correct Form 1583 and ID’s to all of your addresses automatically, a great time saver.
When I cancel my mailbox with iPostal1, can I fill out a change of address form with my local post office to send mail to another address?
If you filed a Temporary Change of Address form with your Post Office, you can easily cancel the Temp address change, and file a new one. However, if you filed a Permanent Change of Address, you will need to inform your senders individually that your address has changed.
Where does the mail go?
All mail and packages are received, stored and processed at the address you choose when you sign up. You must, of course, inform your senders of your new address and/or file a Temporary Change of Address form with your local post office. Most locations are professional retail pack and ship stores or business coworking centers in professional office buildings. All our locations are approved by the USPS as a Commercial Mail Receiving Agency (CMRA).
Are your location locations real brick and mortar locations?
Yes, all the addresses you see listed on our website are real brick and mortar locations with real street addresses and professional staff to service your mailing needs. Most locations are professional retail pack and ship stores, along with coworking business centers in professional office buildings.
How is an address with iPostal1 different from a PO Box?
All addresses are professionally-staffed, secure, full-service locations able to receive your mail and packages. Since every iPostal1 address is a real physical street address, you can use it to register your business or receive packages from any carrier, including UPS and FedEx.

With a PO Box, only USPS deliveries are accepted, and you can’t use it to register your business. Plus, PO boxes don’t provide the benefits of having your own Digital Mailbox, with 24/7 access to your mail from anywhere.
Can I use this address to register my business, get a driver license, or get insurance?
Yes, we have had thousands of customers who have used our service to register their businesses or for their DMV needs. Since requirements or regulations can vary by state, it is always best to check with your local government agencies.
When I sign up for an iPostal1 mailing address, do I have to provide my current address?
You must provide a current address that matches your photo ID for the USPS Form 1583.
Will I get a mailbox number?
You will get a unique mailbox number once you sign up. The mailbox number is computer generated. You cannot choose your mailbox number at this time.
What will my address look like?
Addresses vary by location. Your personal mailbox number will most often appear on the same line as the street address. Some locations are suite addresses. Sample address:

Your Name or Company Name
123 Main Street #1001
Philadelphia, PA 123451
How does my mail get to my iPostal1 address?
You need to inform your contacts of your new address. You may also want to file a Temporary Change of Address form with your local post office. They will forward all 1st Class mail to your new address for 6 months at no charge. This can often be renewed for another 6 months. We do not recommend filing a Permanent Change of Address form with the USPS.
Should I file a Temporary Change of Address form with my post office?
You can file a Temporary Change of Address form with your local post office in order to have your 1st Class mail forwarded to your Digital Mailbox mailing address. A Temporary Change of Address is good for 6 months and may be renewed for another 6 months.
Can I use my mailing address as a permanent address?
Yes, you can use your address for all of your mailing needs ongoing. However, if you file a Permanent Change of Address form with the USPS to forward your mail, be aware that the USPS will not forward mail from your iPostal1 mailing address to a new address. For long-term use, take advantage of our Yearly plan, paying for only 10 months, and getting 2 months free!
How will I know if mail or packages have arrived at my address?
You will receive alerts via push notification to your phone or email whenever a new mail item has been received.
Can I change my address if a new iPostal1 location opens closer to me?
Yes, you will be able to request for your account to be transferred. Please note when you change your address, you we will need to provide an updated notarized USPS Form 1583.
When I cancel my mailbox with iPostal1, can I fill out a change of address form with my local post office to send mail to another address?
If you have filed a Temporary Change of Address form with your Post Office, you can easily cancel the temporary address change and file a new one. However, if you have filed a Permanent Change of Address form, you will need to inform your senders individually that your address has changed.
Can I sign up for multiple addresses?
Yes. Once you complete your first sign up, you will find an ‘Add Location’ link in your online mailbox. Use it to add additional mailbox locations that you can manage all from your one login. You will not have to reinsert your personal or credit card information again.

Please note that you need to file another USPS Form 1583 for each new location. However, if you use our online notary service, you will get a discount on additional notarizations completed during the same session. All 1583’s and ID’s done through our online notary will be automatically uploaded to the correct mail center for processing.
Can I receive a fax at my mail center address?
Yes, you can receive a fax at your mail center. Your name and mailbox number should appear clearly on the fax cover sheet. There may be a small charge at your address location.
Can I pick up my mail?
Yes. For best service, we recommend that you log in to the app and tap a button to schedule a pickup. You can pick up mail (during business hours) at the address location that you chose. Some locations charge a small fee for picking up letters and/or packages.
Is there a charge for picking up mail?
Some locations charge a small fee for picking up letters and/or packages.
Why do I have to pay to pick up my mail?
While old-fashioned physical mailboxes are self-service when it comes to pickup, digital mailboxes are not. Your iPostal1 mail center is storing your mail and packages, in most cases for free for 30 days. When you pick up your mail, it does take time for the staff to process the task and retrieve your mail. That is why some stores charge a nominal fee.
Can I authorize someone else to pick up my mail?
Yes, you would need to add the individual to your account. Otherwise, you will need to contact your shipping center and give them written authority who will be coming to get your mail items.
Who receives my mail? How is it different than a PO Box?
All addresses are professionally-staffed, secure, full-service locations able to receive your mail and packages. Your location is a real street address that can receive packages from UPS, FedEx, DHL and USPS, as well as magazines and mail. With a PO Box, only USPS deliveries are accepted, and you don't get any of the benefits of having your own Digital Mailbox, with 24/7 access to your mail from anywhere.
What will my address look like?

Addresses vary by location. Your personal mailbox number will most often appear on the same line as the street address. Some locations are suite addresses. You cannot choose your own box number.

Sample address:

Your Name or Company Name
400 Rella Blvd. Suite 123
Montebello, NY 10901

When can you start accepting mail or packages for me?
We can accept mail or packages as soon as you create an account. However, you cannot access your mail until you submit a signed Form 1583 and two forms of ID.
How will I know if mail or packages arrived at my address?
You will receive alerts via push notification to your phone or email whenever something has been received.
Should I file a temporary change of address form with my post office?
You can file a Temporary Change of Address form with your local post office in order to have your 1st Class mail forwarded to your Digital Mailbox mailing address. A Temporary Change of Address is good for 6 months and may be renewed for another 6 months.
Can I use my mailing address as a permanent address?
Yes, you can use your address for all of your mailing needs ongoing. However, if you file a Permanent Change of Address form with the USPS to forward your mail, be aware that the USPS will not forward mail from your mailing address to a new address. For long-term use, sign up for the One Year plan, pay for only ten months, and get two months free!
What do you do with junk mail?
We carefully sort out and recycle or discard all junk mail such as flyers, circulars, advertising, and catalogs, classified by the USPS as 'Standard Mail.' Junk mail does not count toward your items per month received.
Which credit cards do you accept?
We accept American Express, Visa, MasterCard or Discover.
Can more than one person share a mailbox?
Yes. You may add up to 4 additional names onto your mailbox. Make sure to add the additional names in box 12 of Form 1583. Each person added will require their two forms of ID. Adding additional names after 30 days from signup may require an additional fee.
Can I open more than one mailbox?
Yes. Click the ‘Add Location’ button in your online mailbox. Choose from over 800 locations. View and manage all your mailbox locations from one login.
Can I cancel my plan?
You may cancel your service at any time prior to the next billing date to prevent automatic renewal. To do so, look under Account > Manage in your online mailbox or under Settings in the app.
What is your refund policy?
You may receive a full refund for the mailbox rental fee within the first 30 days if you did not use your account to receive mail or for any other purpose. If you qualify, you must contact iPostal1 to request a refund.
Can I change my plan?
Yes. If you have a monthly plan, you may change your plan at any time, effective with the next billing period. You may also change from a monthly plan to a yearly plan, effective with the next billing period. But you may not change from a yearly plan to a monthly plan until the yearly billing period ends.
Can I get deep discounts on international shipping?
Yes, you can save up to 80% on international shipping from the U.S. with locations listed on our International Shipping Locations page.
What is Form 1583? Why is it necessary?
Form 1583 provides basic information to verify the identity of the postal mailbox renter and to authorize the Commercial Mail Receiving Agency (CMRA) to receive and handle mail on behalf of the mailbox renter. The United State Postal Service requires that Form 1583 be filed with the CMRA, which delivers it to the local post office and keeps a copy on file.

Form 1583 must be properly signed by the mailbox renter and notarized by a notary public, justice of the peace, bank officer, or lawyer, unless signed on-site at your mail address location. Only after the CMRA has a properly completed Form 1583 with two valid forms of ID, will you be able to access and request tasks for your mail.
Which ID's can I provide for Form 1583?
Two forms of identification are required: a Primary and a Secondary ID. The Primary ID must have a photograph of the mail recipient. Acceptable Primary ID‘s include: valid state-issued driver‘s license, non-driver’s identification card, U.S. Armed Forces card, Uniformed Service ID card, U.S. permanent resident or other identification issued by U.S. Citizenship and Immigration Services, U.S. certificate of citizenship or naturarlization, U.S. passport, U.S. passport card, foreign passport, corporate identification card of a corporation located and organized in good standing in the U.S., university identification card.

Acceptable Secondary ID’s include current lease, mortgage or deed of trust, voter or vehicle registration card, a home or vehicle insurance policy, or a utility bill.

Unacceptable ID‘s include: Social Security cards, credit cards, and birth certificates.
Do I have to get the Form 1583 notarized?
Yes. The USPS requires that the Form 1583 be notarized, unless you go to your mail center location and sign the form in their presence. To notarize your form, you may use our online notary service, or you can print the form and take it to a local notary. Please note: Customers living outside of the U.S. who sign up for a U.S. mailing address are required to use our online notary service.
Why do I have to get the form notarized?
The USPS instituted this requirement to ensure that the person signing up for a mailbox is truly that person, and not someone using another identity or creating a fake identity. Therefore, the USPS requires notarization to confirm your identity, unless you sign the form in person at your mail center location, where the staff can view your ID’s and verify your identity.
What is a Notary Public?
A Notary Public is someone with legal authority to witness and certify a signature. Lawyers, accountants and local banks often provide notary service, sometimes at no cost. For your convenience, iPostal1 offers an online notary service for a one-time fee of $25, with a substantial discount for additional notarizations during the same session.
What is the cost of the online notary service?
The online notary service with iPostal1 is $25.00, whether you reside in the U.S. or in another country. We offer this as a convenience for those who do not have access to a Notary Public near their home or work. Notarizations for additional addresses completed during the same online session cost just $5.00 each. Please note: Customers living outside of the U.S. who sign up for a U.S. mailing address are required to use our online notary service.
How do I send the 1583 form and ID to you?
We make it easy for you to submit your information. First, you can download a Form 1583 right from your Digital Mailbox already filled in with your information. After you sign and get it notarized, with the click of a button, you can upload a scan of your Form 1583 and ID‘s directly from your Digital Mailbox to your mailing address location. If you use our convenient online notary service for $25, your Form 1583 and ID’s will automatically be uploaded to your mail center for you.

Alternatively, you can scan and email the form and id’s, or send by postal mail to your mailing address location. We are unable to accept forms via fax. If you live near your mailing address, you can bring your Form 1583 there and sign in their presence. Remember to bring two valid forms of ID. Notarization will not be required.
Do I have to go to the Post Office to fill out the form 1583?
No. Once you sign up, you can download the Form 1583 already filled in with your address information. You just need to sign, notarize and upload it back to your mail center with two forms of ID. We even offer an online notary so you can get this done from the comfort of your home for a fee of just $25.
If I live near my iPostal1 mail address location, can I file the Form 1583 in person there?
Yes. If you live near your mail center, you can print out the Form 1583 provided by iPostal1 and sign it there. Remember to bring two proper forms of ID. Your mail center can complete your form. Notarization can usually be done by the mail center or may not be required.
For a family, how many 1583 forms need to be filled out?
Adult children (age 18 and older) must provide their own signed and notarized Form 1583 and 2 forms of ID.
I don‘t have a company. What should I write in the Form 1583?
You do not need a company name to complete the Form 1583. You may leave the company information field blank on Form 1583.
How long does it take to process my 1583 form?
The Form 1583 is reviewed before being accepted. Allow a day or two for the 1583 form to be approved. If you have any questions about a form that was submitted, please contact your mail center directly. You will find their contact information at the bottom of your confirmation e-mail.
Can I use the same 1583 form for multiple locations?
No. You must file a new 1583 form for each mailbox location you open. If you use our convenient online notary service, the first notarization costs $25, but other notarizations completed in the same session cost just $5.00. They will even upload the Form 1583 and ID’s directly to all of your addresses, a great time saver.
Why is my name on the Form 1583 if I opened a digital mailbox account for my business?
The USPS requires a responsible party on each mailbox that is opened/rented. Your name will be kept confidential and known only for internal use by your mail center and the USPS. You will be able to receive mail in your company name, and optionally using your personal name if you choose to.
Can I add another business name to my account?
No, according to the USPS requirements, you can only have one business name per account. If you have a second business, you can easily create a second account by clicking on the Add a Location button from your first digital mailbox account. You can even add a second mailbox at the same address.
Does the form 1583 change my mailing address?
No. It only gives permission to your mail center to receive mail on your behalf. If you are looking to have all your mail redirected from your home/current address to your new iPostal1 address, you will need to file a Temporary Change of Address form with the Post Office. If you would just like to use your iPostal1 address to receive mail and/or packages from some of your senders, just give your new iPostal1 address to those senders. The rest of your mail will come to the address that it has been coming to without change.
How do you ship my packages?
Mail address locations utilize a variety of carriers, including UPS, FedEx, DHL and USPS. You may choose any carrier and level of service offered by your location to forward you mail or packages that best meets your budget and timing needs.
How often will you send me my mail?
You decide on how frequently your packages or mail are sent. Options include upon request, weekly, bi-weekly, and monthly. You can change your frequency option or forwarding address at any time, right from your digital mailbox account.
Can I consolidate letters or packages before forwarding?
Yes. To save on shipping, you can consolidate letters into one large envelope for forwarding or consolidate the content of several packages into one package before forwarding. You can also consolidate letters and packages into one box. There is no charge for consolidating letters. There is a small fee for package consolidation plus the cost of packaging materials. Your consolidated mail items will reappear in your digital mailbox as a new mail item with weight and dimensions. You will then be able to create a shipment and see real-time prices for each shipping option available.
How does 'consolidate and ship‘ work?
The 'consolidate and ship‘ feature was created for people who want to save time as well as money. With this one-step option, your mail center will consolidate the items you designated into one package and ship it to the destination specified.

However, instead of seeing real-time shipping prices for all shipping options, you will choose from a limited number of options such as lowest cost, overnight or 2-day air. This feature saves time since you don’t have to request a consolidation, and then wait for the mail center to complete this task before you can create a shipment request.
Can I send mail or packages to different addresses?
Yes. We can forward your mail or packages to different addresses, including hotels. When choosing to ship your item, just select the shipping address from your the iPostal1 app or online address book, or enter a new address. You can store as many addresses as you like to make shipping easy.
Can I choose to have packages forwarded via USPS?
Yes. The vast majority of mail center locations offer USPS service.
Are there any items that I cannot ship?
Most items that you ship do not have any restrictions, but some do. To help you avoid any problems, please familiarize yourself with our Do Not Ship List for domestic shipments within the U.S. and for exports from the U.S. Hazardous materials that may not be shipped include perfume, alcohol, hair spray, spray paint, and any other flammable or pressurized items. All packages exported from the U.S. must be in compliance with iPostal1 Export Policy.
Can I receive packages at mail center locations in the U.S. from another country?
In order to receive packages imported to a U.S. mail center location, you must get expressed written consent from the mail center operator, who will need a description of the items that will be imported. This is to ensure compliance with U.S. import regulations.
How long can I hold mail or packages in my mailboxes?
You get 30 days free storage for all letters, magazines, letter packs and small to medium size packages. Packages that exeed 1,728 cubic inches (equivalent to 12“ x 12“ x 12“ get 10 days free storage. Packages that exceed 4,895 cubic inches (equivalent to 24“ x 17“ x 12“) get 5 free days free storage.

When free storage days are exceeded, letters and flat mail are charged $1.10 per item per month, and packages are charged $1.10 per pound per month (higher of actual or dimensional weight). To avoid storage charges, recycle, shred, forward, or pick up mail items.
Who is listed as the sender of forwarded packages?
The sender will be your mailing address location operator.
Will all my mail automatically be forwarded to my mailbox address?
It is up to you to share your new address with the people who will be sending mail to you. If you would like all of your mail forwarded to this address, please fill out a Change of Address form with the USPS. The USPS will forward all 1st Class mail. We recommend using the Temporary Change of Address form, good for 6 months and renewable, so that you can re-direct forwarding if you need to change mailing address location or cancel your account.
Can I get deep discounts on international shipping from the U.S?
There are a limited number of iPostal1 locations that specialize in deep discounts on international shipping. In fact, you can save up to 80% when you consolidate multiple packages into one box for shipping.
What is the difference between the Virtual Mailing Address plan and the Virtual Business Address plan?
Currently, both plans provide the same services at the same cost. An account with a business name is considered a ‘Virtual Business Address’. Otherwise, it is considered a ‘Personal Account’. We may be adding additional features for business accounts soon.
What is included in a Virtual Office plan?
You receive a mailing address for your business, along with all the features of our Digital Mailbox service. What makes our Virtual Office plans different, is that you also get a phone line with call forwarding and voice mail capabilities, so you can have a business number linked to your mailing address and avoid using your personal phone for business.
Can I get phone and fax with my digital mailbox?
Yes. Sign up for our Virtual Office service and get phone forwarding, voice mail messaging with personal greeting, and dedicated electronic fax. Order a phone or fax line in any U.S. city. International phone forwarding is available as well in many locations. Receive a fax directly into your personal Digital Mailbox as a PDF.
How does the Virtual Office plan with phone line work?
When you sign up for a Virtual Office plan, you will be able to choose a local or toll-free phone number after you log in to your personal Digital Mailbox. You can have incoming calls to this number forwarded to any phone number. Your forwarding number can easily be changed. You’ll have an option to customize how many times the phone will ring before being forwarded to your voicemail. You can set your own voice message or type in the wording for a professional automated message. You’ll receive a notification when a voicemail is received. You can easily listen to your voice messages from the iPostal1 app or your iPostal1 online mailbox.
How do I order a phone and fax line?
You can order a phone and fax line right from your Digital Mailbox in just a few minutes, when you sign up for a Virtual Office plan.
What does it cost to get phone and fax service?
Virtual Office plans start at $39.99 per month. This includes a real physical street address, complete Digital Mailbox service, phone forwarding, voice mail messaging, and fax line. Competitive rates per call and per fax apply.
Can I call out from my Virtual Office phone line?
No. Your Virtual Office phone line can take incoming calls and messages only.
Can I have more than one business with my mailbox?
No. The USPS only allows one business name per mailbox account.
Does a business account require the USPS Form 1583?
The USPS considers businesses just like personal accounts. Unless a Form 1583 is filed with two forms of proper ID, you will not be able to access your mail. For more information on Form 1583 and acceptable ID’s, see FAQ section USPS Form 1583.
Is my business location a registered agent?
Some address locations are registered agents, but this is not part of our service offering at this time.
Do you offer live answering service?
No. Our Virtual Office phone line allows you to receive calls and voice mail messages, so you don’t have to use your private phone for business. However, some of our Office Building locations do provide live-answering services. This is something that you will need to pay them for directly, separate from your iPostal1 subscription.
What additional services are provided in Office Building locations?
Because most of our Office Building locations are coworking or executive business centers, they often offer other services such as conference rooms, office space, day desks, live reception or live phone answering services. These services are not part of your iPostal1 plans but may be requested and paid for directly to your location. For details, please see the Features listed by each Office Building location.

Choose Your Plan to Get Started!

  • Virtual Mailing Address

    With Digital Mailbox for Me or My Family. Starting at $9.99/month.

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  • Virtual Business Address

    With Digital Mailbox for My Business. Starting at $9.99/month.

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  • Virtual Office

    With Digital Mailbox Plus Phone and Fax. Starting at $39.99/month.

    Click to Learn More