All plans include at no additional cost
- Real U.S. street address
- Flexible shipment scheduling (on request, weekly, bi-weekly, monthly)
- Personal Digital Mailbox - access online or with an app to manage mail
- Your choice of carriers, ship dates and service level
- Free App for Android and iPhone
- Shipping to unlimited addresses, $100 insurance (UPS, FedEx, DHL)
- 24/7 digital access to all your mail items, 4 GB secure cloud storage
- 30 day storage: all mail & letterpacks; boxes under 1,728 cu inches (= 12x12x12 size box)
- See a picture of the outside of every mail item
- 10 day storage: boxes 1,728 to 4,895 cu inches
- Sender information for every item clearly visible
- 5 day storage: boxes at/over 4,896 cu inches (= 24x17x12 size box)
- Automatic email alert for new items received
- Discard mail items service
- For business, up to 4 recipient names, plus 1 company name per address.
- Consolidation of letters into one package for forwarding
- For personal use, up to 5 recipient names per address
- Maximum package size up to 150 lbs., up to 119" in length, and 165" in length + girth (girth = 2X width + 2X height).
Phone and Fax - All Virtual Office Plans
Receive email alert when new message arrives. Listen to messages on your app or online.
Forward voicemail messages. Add or remove phone numbers easily.
Local or Toll Free phone number (Toll Free Plans Only)
Choose number in any U.S. city Free
Dedicated electronic fax number
Choose number in any U.S. city Free
Personal Voicemail Greeting
Change forwarding number anytime
to U.S. local numbers $0.015 per minute to Toll Free numbers $0.035 per minute
Outbound call forwarding U.S. domestic
to U.S. numbers $0.02 per minute to Alaska numbers $0.12 per minute
$0.01 per minute, 250 minutes free per month
Outbound call forwarding to international numbers
Varies by Country
Incoming fax from U.S. numbers
$0.10 per page
Incoming fax from international numbers
$0.15 per page
Optional Services - All Plans
Mail items above plan maximum
$.35 per item
Pick up mail at address location
Pick up mail at the Print & Marketing Services department. Free pickup for any number of letters, $1.00 per package, $3.00 per oversize package
Forward mail and packages
See real-time shipping prices; select carrier and level of service preferred.
Add a location
Easily add additional mailbox locations with just a click.
Mail content scanning or shredding
Content scans received as searchable PDF. Order size = 1 envelope
Single order: $2.25 for up to 10 pages, then $.25 per page
Discount Bundles - any combination of content scan or shred orders, or locations;
no time limit; advance purchase, non-refundable
$10.00 for 5 scan or shred orders, save 10%*
$18.00 for 10 scan or shred orders, save 20%*
$30.00 for 20 scan or shred orders, save 33%*
*up to 10 pages per order, then an additional order
Check Deposit by mail (offered at most locations)
$4.95 for the deposit up to 5 checks (scan required of each check), plus trackable shipping fee.
Image of invoice and/or box contents - up to 6 images total
Image of invoice only: $2.95
Images of contents only: $3.95
Images of both invoice and contents: $5.95
Consolidate multiple items to save on shipping
No charge for any number of letters consolidated.
$1.95 per package or letter-pack consolidated.
$1.95 for any number of magazines consolidated.
Additional charge for packaging materials may be applied.
$2.00 each for up to 6 pages, then $.25/page
Additional insurance (first $100 of insurance free with UPS, FedEx, DHL)
$4.00 for each $100 of insurance requested
Extended Storage (after free storage expires)
Letters, Large Envelopes, Magazines, Postcards: $1.10/item per month
All soft packages/letter packs: $1.10/pound per month
Boxes under 12"x12"x12" or equivalent: $1.10/pound* per month
Boxes 12"x12"x12" to 24"x17"x12" or equivalent: $1.10/pound* per 10 days
Boxes at or over 24"x17"x12" or equivalent: $1.10/pound* per 5 days
*Greater of actual weight or dimensional weight
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