iPostal1 Expands into New Office Space

Montebello, NY - The digital mailbox industry is expanding swiftly, and the same is true for our company. iPostal1 has been adding new customers and mail center locations at a very rapid pace, which is why we have tripled the size of our customer service team and greatly expanded our office space.

We recently moved up to the 2nd floor of our Montebello, NY office building to occupy 15,000 square feet of newly designed space. iPostal1 now has over 3,250 mail center locations in the U.S. and other countries.

Planning for Growth

Growth is exciting but requires continual investment in people and processes to support that growth and compete successfully. Our vision is that millions of customers will want a digital mailbox, which means our business must be designed to scale.

This vision is supported by lifestyle trends indicating that demand for digital mailbox service will continue to grow.

• According to the U.S. Small Business Administration, there are about 19 million home-based small businesses. Many of these entrepreneurs will want to stop using their home address and switch to a remote physical street address to protect their privacy, project a more professional business image, or register their business.
• Forbes writes that Ladders' data scientists project that 25% of all professional jobs in North America will be remote by the end of 2022, and remote opportunities will continue to increase through 2023. A trend that began during the pandemic is here to stay. Employees not in the office will need a seamless, secure way to remotely access mail and packages delivered to the office.
• More people are choosing a more nomadic lifestyle, whether RV'ers, digital nomad workers, younger people moving frequently, long-haul truckers, or traveling nurses. They need a 'forever' address with digital mailbox service that will let them view and manage their mail no matter where they are.
• Mail and package theft is a growing problem, whether you live in an urban, suburban, or rural environment. The answer is a secure physical mailing address close to home or work, where you can pick up your mail and packages at your convenience and not have to worry about porch piracy.

(Pictured above: Waiting area in the iPostal1 suite, powered by USZoom)

Customer Service Evolution

Customer service has been a top priority for iPostal1 from Day 1. We work hard to avoid outsourcing customer service support. We select and train all our customer service reps to provide the highest level of customer support possible.

The Customer Service team is now organized into six separate departments to better serve existing customers, prospective customers, and our mail center partner locations. We even have a team dedicated to helping new customers complete and upload their Form 1583 and ID's, as required by the USPS to receive mail at their selected location.

We have added chat to our contact page as a new way for customers to communicate with us, along with phone and email. Soon, we will be expanding customer service hours to support people living in western time zones.

(Pictured above: Some of our Customer Service team, hard at work)

Continuous Improvement - and Expansion

To grow, a business needs to get better and better. For iPostal1, that means improving the customer experience, improving our marketing, and adding more mail center locations. We are always working to do things better, which is why our office expansion plans are far from finished.

(Pictured above: Customer Service team meeting)

Media Contacts

USZoom, LLC
Barry Gesserman
bizdev@uszoom.com